What should I do at first and when will you start?
You can send a download-link, instructions and references for retouching on this email: email@example.com or simply use our order form. The easiest way to get download-links for larger files without registration is with wetransfer.com. Although you can use any of services that you prefer (Google Drive, Dropbox and etc.) just make sure your links are active. After receiving the photo and payment, a personal retoucher from our team will be assigned for you.
Do you make any changes on the photos if I need them?
Yes, we do make changes. You can use up to 3 rounds of changes, but keep in mind that the latest changes should not be sent less than 24 hours before the deadline. Otherwise, deadline will increase in proportion with the volume of changes. Important! Any changes after receiving ready and approved photos (including color correction), aswell as editing after the third round, will be charged with extra payment.
How long does Gorgeous.Agency have my photos stored?
We store ready photos 30 days after the ending of the retouching. You can get them over this time once again.
Can I get my photos in advance if I had paid for the deadline of 14 days?
It is not possible to get photos in advance because you pay your actual deadline which is 14 working days and the pictures are given after the expiration of 14 working days. If photos are ready and you need them in advance, then you can pay a shorter deadline additionally.
Do you have the loyalty program?
Yes, we do have the loyalty program in Flok App. You can find our Gorgeous Agency (Warsaw) in Flok App and get 50€ for your first order. Also, you can punch card in Flok App, p for each of your orders, invite your friends and get vouchers or personal discounts. For punch your card please scan personal QR-code which will be sent to you after complete your order.
What is your price rate?
Price depends on complexity of the project and we have three levels for basic, standard and hi-end retouching. Also we have special offer for express-retouching during 24h. Please make sure that you use our order form to request an evaluation of your photos.
How can I pay ?
We'll start working with full or half prepayment. Unpaid pics will be sent with watermarks and watermarks will be removed after payment. You can recharge balance for your project via PayPal or Bank Transfer. If needed we can use invoice or contract of service.
How can I pay after receiving my photos ?
We can work without prepayment if you are ready to use our contract of service. The contract has been created by our lawyer and is intended for cooperations with companies which need cashless payment.
Can the Gorgeous.Agency refuse to accept an order?
Before being accepted, each order must pass a stage of approval. If the client’s instructions do not correspond to the chosen level of processing, we can return the order for clarification of the task. Another reason for a refusal can be the insufficient size or low resolution of originals.
Are my photos subject to demonstration on the web-site?
The Gorgeous.Agency strictly observes the confidentiality policy. All the photos placed on the website as examples are demonstrated based on the author’s permission. We value our clients and respect the confidentiality of their data. We don't use other retouchers and work only with our team. You can be sure that your photos "before", as well as closed projects and editorial,will not be used by us without your permission until the time of printing in magazine. After completing the order, we will send you a written request for permission to use your photos on our website.